Privacy Notice

When you sign up to the Canna Community, we save:

• your first name and email address
• your preferred location, if you choose one
• your confirmation that you're 18 or older
• whether you ticked the box for community emails and, if you did, the exact wording you agreed to, the date and where you signed up
• the date you unsubscribe, if you do

We use these details to keep a list of community members and, only if you ticked the box, to email you community news, educational articles and location updates. If you leave the box unticked, you're on the list but we won't email you. This sign-up is for community updates only. Medical registration and in-store purchasing requirements are separate. We don't sell your details.

To stop spam, the form also makes a scrambled code from your internet address when you submit it. The code can't be read back as your address, is used only to limit repeated sign-ups, and old codes are cleared out once they're more than a day old.

Only authorised Canna Clinic head office staff can see sign-ups. They're stored with Lovable, the company that hosts our website and its database. We keep your sign-up until you ask us to delete it.

You can also create an account on our Sign In page with your email address or with Google. We save your name, email address and the date you joined. Creating an account doesn't sign you up for emails, and it doesn't give you any staff access.

Before your account can connect to a Canna Community sign-up or change your email choice, we check that the email address belongs to you, either by a confirmation link we email you or by Google confirming the address. We record how and when it was confirmed. Once confirmed, your account connects to a Community sign-up with the same email address. Connecting doesn't change the email choice you already made.

On your My Account page you can turn community emails on or off. Each time you do, we keep a record of the choice, the date, that you made it from your account and, when you turn emails on, the exact wording you agreed to. We keep these records alongside your earlier sign-up and unsubscribe records, so there's a full history of your choices. You can see this history on your My Account page.

Only authorised Canna Clinic head office staff can see account and Community records. To delete your account or these records, contact us as described below.

Every community email includes an unsubscribe link. You can also ask us to stop at any time using the contact details below. Unsubscribing stops the emails but keeps your sign-up, including the record of your choice, unless you also ask us to delete it.

Email cannaclinicjamaica@gmail.com from the address you signed up or created your account with (or tell us that address) and say whether you'd like your details deleted, corrected or sent to you. You can also use our Contact page or call head office on 1-876-836-8711. We'll let you know by email when it's done.

When you leave a review, apply for a job, send a message, report an issue or send a supplier enquiry, we save what you type in the form and the staff who handle it can see it. Some forms also send an email alert to our team inbox. To have these details deleted, contact us the same way as above.

Lovable's visitor analytics counts how the website is used. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. This is recorded for every visitor, without cookies and without identifying anyone. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

When you tap a store's directions, call, WhatsApp, reviews or map button, we also record which store and button it was, the page you came from and your browser type, so we can see which stores people look for.

Your browser remembers your answer to the age check and any display settings you choose (text size, high contrast, reduced motion), so you aren't asked again. Signing in to an account or the staff portal keeps you signed in on that device.

Some parts of the website load from other companies, which receive your internet address when they do: our fonts come from Google Fonts, store maps come from Google Maps, and sign-in can use Google if you choose it. Links to WhatsApp and Instagram take you to those services. Each one handles your information under its own privacy policy.

If what we collect changes, we'll update this page and the date at the top. Questions? Email cannaclinicjamaica@gmail.com.